Questions about activation
Short answers to what customers ask most. Your account team can answer anything else.
Who can request activation?
Any customer on the Lake MES Platform, and any customer moving to it. Each customer moves at its renewal, starting January 1, 2027. Want to move sooner? You can, any time before your renewal. Your account team will set it up.
What if our SyteLine version is below the minimum?
Our platform products need SyteLine 9 or later. The request tells you right away if your version is below that. You can still send it, and your account team will call you about getting current first, because that has to happen before activation.
Can we request activation if we don't have everything in place?
Yes. The request asks where each item stands. Anything not yet in place goes on your checklist, and we schedule your activation once it's ready.
What does the standard installation include?
Each product page lists it. It covers installation, the standard configuration and a train-the-trainer session for products new to your account.
We already run the product. Is installation included?
Products you already run carry no included installation, except a reinstall when you move to Infor's multi-tenant cloud. We quote anything else you need.
What's tuning, and how is it charged?
Tuning fits the product to the way your team works, beyond the standard installation. We quote it before it starts and bill for the time it takes.
We have export-controlled (ITAR) or defense data. What changes?
The request asks before we choose where anything is installed. For example, Machine-Trak can run on your own network instead of hosted by Lake, at the same price.
How long does activation take?
It depends mostly on how ready your site is. Once everything under Before we start is in place and we have remote access, we confirm a schedule with you. The Machine-Trak page shows typical timing.
What happens after we send the request?
You get an email confirming your request, with its request number. Our activation desk confirms your entitlement and scope, quotes any tuning or custom work, and agrees a start date with you.
Can I save my request and finish later?
Yes. Your answers save on the device you're using as you go. Come back to the request page on the same device and pick up where you left off.
Do I need IP addresses for my machines before I request Machine-Trak?
No. Tell us the machines you want to connect and how they're set up today. Our team works out IP addresses, firewall ports and server access with your IT team during installation planning.
What do I need to run Vantage?
Vantage on the web, the company-wide view in your browser, runs for every platform subscriber on SyteLine 9.01 or later, whatever version of the Lake products you run. Vantage inside your SyteLine, Doc-Trak and Shop-Trak screens, which follows the record you're working on, is part of the fully integrated platform. Like every integration across the platform, it runs on current versions. Both are expected early 2027.
Our product is already running and something isn't working.
Email support@lakeco.com. This request is for switching a product on, not for support.
The Lake MES Platform, from The Lake Companies, LLC, an Infor Gold Channel Partner. "Included" means it's part of your platform subscription. Capability marked expected or planned isn't released yet and may change. Questions about a product that's already running go to support@lakeco.com.